Originally Posted by Deaner

We have two Roomba 650s and love them. They are not vacuums but sweepers and pick up tons of our golden retriever's hair. iRobot was great when we had problems with one after 11 months of use. I called them and went through a few steps with their phone tech and they sent a new (probably refurbished) one out in a box to return the failing one. They didn't ask for credit card or any deposit, just sent the new one. That is great customer support! We bought them at Bed Bath and Beyond and used the 20% discount coupon. We bought the first one just after we moved here in the Fall of 2013 and bought the second while waiting for the replacement to arrive after the first one failed. Haven't had a problem since then, just replace the parts that wear out.