Originally Posted by bob47

I thought I'd let you know how this had ended up. I worked with the tech department of the device maker and together we could not get the newly updated software to work on my desktop computer. Subsequently I cleaned every trace of the old software with IObit Uninstaller, could find no remaining folders or files using Windows explorer, and used CCleaner to make sure there were no registry problems. Even so, when I tried to install the replacement software I got a fatal error.

I then installed the updated software on a laptop that runs the same Windows 10 and Avast antivirus and the install works perfectly. Who knows why these things happen? Once again, thanks for the help.