[njgranny]

At the end of May, we purchased a bundle from Verizon with the promise of a $200 gift card from American Express. Two agents and the sales person have told me that we were eligible. I spent lots of my time today (the card never came) trying to rectify the problem. Now, they tell me that I'm not eligible for the card.

Besides this, they billed me for two things which they shouldn't have. I think Vonage is getting me as a customer very soon. I wanted to switch to them when we come to TV anyway.

I don't have much patience anymore. (Could it be age?) Merchants who do this kind of stuff lose my business.