[KathieI]

Jan, sorry to hear that you had such a bad experience with Verizon. I've had them for my cell and computer card for about 10 years, the phone customer service person was really bad but I went to the store on Rolling Acres and 441/27, and I can't tell you how wonderful those people were. They went 110% over and above for me and I actually sent a message to the home office about them. I needed a new computer card and the phone customer service wouldn't give it to me, but at the store, they realized that the current card was broken, and they gave me a brand new one free. They also worked on my computer to recognize the card and they spent at least 2-3 hours totally on my problem. I couldn't thank them enough. Most of the instore service people are excellent. I'll be keeping Verizon now that I moved to TV, just so I can go back and visit the store on rolling acres, they were fantastic people.

Good luck, my ex-hubs got the Magic Jack and all I hear is my voice echoing into the background, and if you don't think that's annoying, wait till you hear my voice in person.....