Do you have a dentist you like/trust down here? My dentist has a person who deals with insurance, and she has helped me with insurance issues, including going to bat for me with my insurance company. That's where I would go for advice first. They really know their stuff.
If you don't have a dentist, I can surely suggest one whose insurance person would be very helpful. And the dentist himself is a gem. He did an implant for me and did a wonderful job.
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It's harder to hate close up.
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