[Madelaine Amee]

Originally Posted by ronsroni

In October, we contracted with VP to have our back and side yards totally redone. Danny, our Salesman, came, assessed and designed a plan for us to see on his computer.
It looked great!
After a brief wait, the work crew arrived and over a 3 day period, pavers went down, slate paths set, plants in place. Granted, there were plants removed against my wishes and I never got them back. Danny assured me that they would "Be back in spring to replace them". I took him at his word.
The job looked great! The crew did a great job! Although infant plants, I envisioned this year and was so happy.
WINTER. Freeze. Most plants died.
We called VP in Feb as the plants were ALL guaranteed and we wanted to get started.
Danny asked us to wait till the end of Feb. We did.
In mid March, Danny returned, wrote up what we needed and said we would be done as soon as possible.
March turned to April which has now turned to May.
I called VP one month ago and was told, "they are on the way NOW". I said NO as we are not home and we need to unlock gates, etc. Additionally, we intend TO BE HOME when they come. She had to talk to her Supervisor.
A message later the same day advised that now "we are waiting until EVERYTHING is on the truck".
To date, the SUPERVISOR has NEVER called to apologized or offered any explanation.
Last week, I was away. A truck arrived with EIGHT (8) plants. They put them in and my husband inquired about the rest. A worker noted that there were MANY other dead plants and called Danny at my husbands behest. there are closer to 30 dead plants.Danny advised that he would come again and revisit the situation.
Fast forward to today, 5/22/18 and STILL NO RESOLUTION.
We are paying for what we do not have.
My frustration level is through the roof. I know what my next step is.
We are nice; patient people. No ridiculous demands. In fact, no DEMANDS at all. All we wanted was a fair shake and an honest deal.
We got shook, alright.

Have you spoken to Wendy or her husband (owners), I know them personally and they are very honest and reliable. Call and ask to speak to either Wendy or her husband, this will be resolved.

I know this will not help, but this is a dreadful year for plants. I have five hibiscus that are just sending up tiny leaves and a Jatropha that was devastated this year and has only just started to grow. This has never happened before, the prolonged cold winter was a real problem for tropical plants.