Our experience has been that we have DirectTV, AT&T Cell phones and an AT&T box ($20 per month) that uses the internet for our home phone. We then have Comcast for our internet with a router that we own. Last month they (Comcast) sent me for a bill of $79 and I called them. In net it has been reduced to $44 per month as long as I allow a non paper billing.. I also get 100MB on the Internet.
I would suggest that the resident that had received a double billing to go to the nearest Seniors vs Crime office and fill out a complaint against Century Link. You have nothing to lose and may wake them up. Your complaint allegedly will be sent directly to the Florida Attorney General's office and I believe they will send it to Century Link for resolution.
