[tcxr750]

Back at the beginning of the 21st century when you called the ATT call center to report a problem you usually spoke with someone with 20+ years of service that spoke English as a first language. Then came the call centers in India and the Philippines and the beginning of the flip chart troubleshooting with people who spoke English but didn’t understand it. Then Fast forward to 2018. My latest encounter is a robo tech to drag you through the usual steps to isolate the trouble. When this fails you are now connected to someone in RUSSIA. As always you are carried through the same step by step process. Of course the answer is “try you service again and it still fails CALL BACK to get the set top box replaced.”
The next step will be when “SIRI” processses your trouble report and of course after the third call Siri says replace the box.