Talk of The Villages Florida - View Single Post - The devolution of customer service continues
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Old 07-06-2018, 04:10 PM
JoMar JoMar is offline
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Quote:
Originally Posted by ColdNoMore View Post
And yet, the pressure from customers who demand and will choose the lowest cost, not to mention shareholders screaming for maximizing profits...leaves a lot of (most?) companies with no choice but to go this route.

Ya can't have it all.
But so many want it all. As long as we keep demanding it be better, faster and cheaper suppliers will do what they must to meet our requirements. The old Bell System (of which I was a part of) charged what they wanted (love those tarriffs), held back technology, took 25 year depreciation on capital stuff and staffed with more folks then they needed. So they broke up the system. Remember those corner grocery stores, those small gas and repair stations, the local general store....all gone, why, because we wanted it faster, better and cheaper. We got what the majority wanted. And the generations behind us, they love it.
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