Thinking back to the good old days when the Bell System was known as “public enemy number one “, it is clear that the public got what it wanted through deregulation and the miracle of technology. It would be nice if there was a way to employ people in the USofA to do what these overseas call centers are doing. Even if they had the same level of “competence” the employees would be earning $$$$ that would stay within the US economy.
I’m guessing that the phone company is just a few short years away from making the whole process robot call based. You will of course have to return the defective box or modem to get a replacement.
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