Quote:
Originally Posted by John_W
In 2011 shortly after I moved to TV, I ordered perfume from a seller for my wife's birthday. When I got the email confirmation from Paypal, I realized it had my old address. I immediately emailed the seller and gave them my new address. They responded that the item had already gone to shipping and it was too late to change, this was within 5 minutes of the purchase.
I watched for shipping update, and the item wasn't shipped for five more days and of course I never got the item, since it went to my old address in Maryland. I contacted Paypal and gave them the information. They responded a few days later that the seller was correct in sending the item to my old address since that was on the Paypal information. They totally disregarded the facts that it didn't ship for 5 days even though the seller's response was obviously a lie and the item didn't go out that same day.
I contact my CC company and gave them the information over the phone. They sent a form which I signed and on the next statement my $33 was credited back to me. So Paypal didn't back me up, but my credit card company did and I still have used Paypal many times since. I figure it's best to have double the backup in a dispute, which luckily I haven't had since.
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In the end, PayPal was correct. Reason is, that is a common scam for BUYERS. They make a purchase then change the address to a fake "not subject to seller protection" address.
It is also possible the SELLER drop ships from a 3rd party as many do and canceling the sale isn't easy.
The fact you used the CC dispute was correct because SOMETIMES the CC company doesn't even chargeback the sale to the seller, they just take the small loss as it isn't worth the hassle. Amex often does this. Had it been a large sale and if you did the chargeback PayPal can put your account into negative or the dispute may have ended differently with the CC company as the error was really yours.