Quote:
Originally Posted by spring_chicken
She did NOT replace a dog. She has the same 2 elderly dogs she moved here with.
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My apologies. I misinterpreted the line where you stated
“She did just that.” I connected that to the warning about not replacing a dog, not that it meant she came with the two dogs upon the advice of the sales agent.
In that case, I would urge her to reply to the letter by contacting the compliance people with exactly that story. I would expect a positive outcome as there are many who got the same advice over the years.