Which unit are you trying to program? The hand held unit can be separately programmed. This is normally done to insure that you have a unique code to open your door. However, if that issue was never a problem, and the unit has been working before, I recall that the process requires getting the hand held control recognized by the controller motor. If all is working well, you should be able to press a pin into the hole on the wall control unit. That should put the controller into the learn mode which should cause the controller lights to change. Then within a couple of seconds, you press one of the buttons on the hand held unit (the button you want to open the door), and the controller will acknowledge by clicking off one of the lights. The hand held control should then be recognized by the controller and operate the door.
I should point out that I did have a trouble with a short in the wall control unit that caused me problems last year. I bought a new one on the intranet for about $15 and that fixed the problem.
IF this does not work, send me a private message and I will work with you.
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