[JohnN]

Holy Cow is right. I'm amazed but unsurprised.
In the current world when there is a confusing issue, companies seldom stand up and take accountability on principle but tend to point fingers and pass the buck.

The utility company should have a means to monitor extreme usage. The developer should take responsibility for an obvious construction defect (ie: siding). Yet, they have the "law" on their side so to speak.

FYI, I had a similarly aggravating dealing with Southern Lifestyles (and I know the women love that place) which is owned by TV. Something was screwed up, they said "too bad" and contractually they were right, I guess *shrug*.

I'm glad you caught it pretty quickly. Good luck on getting action.