[Boomer]

I am assumng you bought your American Integrity policy through The Villages Insurance.

The previous post here gave good advice — involve the agent.

If I were you, I would go in person to whichever one of the offices in TV where you bought your policy — or probably any of The Villages Insurance offices could help you. If your agent is not available, ask to see the office manager or another agent.

It would be helpful to take along any notes you have with dates and names and comments so that the claim can be tracked easily.

I understand that phone calls can be frustrating and my guess is your calls are going to a main number for American Integrity.

I prefer to get things done in person whenever possible.

(Because I am a bit of a dinosaur who likes to do business in bricks-and-mortar offices whenever I can, it was the conveniently located offices on-site in TV that helped us decide to buy our Florida insurance through The Villages Insurance.. If you did, too, go in and talk with someone who can take care of this for you.)