[villagetinker]

OP, contact seniors against crime, at a minimum, they should be able to assist getting your money back. You might also want to file a complaint with the BBB.
Now having stated above, all of the lawn care companies appear to be having lots of trouble getting and keeping personnel, then you have the problem that there good crews and bad crews. I use Deans for over 5 years, and over the last year I have seen a decrease in the quality of the work, but it has recently seemed to come back up. Several neighbors, using other lawn care services have noted the same problems. I have also heard about TV having problems getting sufficient workers for the common property. I have also seen a significant turn over in pool maintenance personal. Deans has always been very easy to deal with when I have hads problems (very few to date), and I pay them monthly through a credit card debit plan, this gives me some protection as I can always call the CC company and place a hold on the payment if there are real problems.