I bought a used cart that had a fairly obvious sign that it was purchased from TV Carts because it had the logo affixed to the windshield. However, that wasn't proof in itself because the windshields are interchangeable. I took it up to the Colony location and they very easily took the serial number from the cart and looked it up in their computer and were able to tell me who the original buyer was, the date it was purchased, the equipment and options it was purchased with, and exactly how much it cost new. And, to my surprise, they told me it was still under warranty with them.
A cart is not just any cart - they are all made differently. If they serviced just anything, it would be like taking a Ferrari to a Ford dealership. As stated above, this is not an unusual policy and they aren't the only ones that have it.
All that said, if you have the means to jack it up and take the wheels off, you can get most tire dealers to order some tires and put them on the wheels for you.
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