Quote:
Originally Posted by davefin
Had an issue with The Villages Golf Carts, Brownwood just this morning. Was in line at the door at 6:45 am for the 8 am opening as instructed on the phone yesterday. Service Manager came out about 7:30 to ask what I needed and asked if I had an appointment. I said no, and I needed routine annual servicing. Incidentally, I purchased the cart new from them 4 years ago. I was told they could not do the work as they already have too many appointments. Not sure this is a good way to conduct business. They do advertise drive up service. Appointments are normally 5 weeks out. Some may accept this, I do not. I will now be looking at the "at home servicing" that is advertised by many cart service facilities outside the Villages such as Willies or Todd Casey.
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Sounds like a successful business. Perhaps we will see another location opening soon. There are over 120,000 Villagers and over 70,000 golf carts. Doesn't sound mean spirited or rude, just honest. I bet they said, " Sorry we can't take you today, but we will make an appointment".