Warranty or no warranty, if the defect involves a code violation, you can usually get it corrected if you take the right approach.
After living in my new condo for nearly 4 years, the toilet suddenly backed up and I immediately called a drain cleaning service. They unclogged the drain but then pointed out that they would not be able to warranty the work because the problem was due to a faulty installation where a 4 inch sewage drain pipe was connected to a 3 inch pipe (on the downstream side) and that is a code violation.
After getting nowhere with the original builder and the plumbing subcontractor that did the work, I called the local town plumbing inspector. He asked me to take pictures and email them to him. A few days later he was out to personally inspect the work and noted that there was no record of the work being signed off by the town.
When I told him about my difficulty getting the plumber to respond, he said that wouldn’t be a problem for him because if the plumber tried that little avoidance trick, he’d be contacting the State Licensing Board on the Town’s behalf.
Needless to say, within a week or two the original plumber arrived with an assistant and by the end of the day, the entire faulty plumbing was replaced and I’ve had no problem since.
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