Everyone is different on their likes and needs. We got a "good" mattress from Mattress Firm when we moved here and it was fine...up til a handful of years later. I have chronic pain issues and the mattress wasn't "doing it" for me anymore so we invested in a "cool/foam" topper and it's been wonderful. My only complaint with it is I should have gone with a thicker one. We got 2 inches and we should have gotten the 4 inch one. But it's fine for now. Also invested in cool/foam pillows as well...the kind one can "fluff". I miss the old days of down pillows but an allergist told me they're not good if you have allergies.
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