[Inexes@aol.com]

Following my posts regarding Egners not squeegeeing my windows and the issues with the Koi Pond and the response that Egners posted I felt that the response on TOTV was very different than the response I received from the gentleman who came to review my issue. It was obviously written by someone other than the man who came to the house. I called Egners this AM and requested to speak to the person who wrote the response on TOTV. The owner of the company called me back and his response was entirely different than the person who came to the house. He was very pleasant, apologetic and DID offer to pay for any damages to the pond lighting. We had a very pleasant conversation and I was amazed at his quick response to my request to speak with him. He obviously operates his business as I had understood from the many good references on TOTV so please ignore my initial reaction to this company and continue to use this company. This is a gentleman who really cares about his customers impressions.