Thanks all, for the information. I called today and the receptionist referred me to a triage nurse to discuss which doctor will be best for all my father's eye problems. I thought that was extremely professional and efficient for a medical group.
Triage nurse called me within an hour and we discussed at length the problems and she was able to get us an appointment tomorrow morning at 10am. Talk about efficient and collaborative service. I was extremely impressed.
Good recommendation so far. TOTV is wonderful!!