Having the cashier leave the "normal" line in order to check out express customers would irritate me if I was a normal customer. I also wouldn't be happy as an express customer if that line had 4-5 people in front of me. Walgreens is promising something (faster checkout) that it may not be able to make good on.
I agree that mail order is the way to go if possible. I use medicine that needs to be refrigerated, but the shipping waste of large styrofoam cartons and multiple gel packs made me feel too guilty!
I'll also put in a plug for Publix pharmacy. Accurate, polite and short or no waits. (I usually go later in the evening, though.) I switched from CVS because of their long lines and errors/disorganization and am much happier.
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