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Originally Posted by EdFNJ
Forget Amazon, that is Apples and Oranges. There are a number of missing details. WHAT was being shipped? breakable? WHERE was it going to? HOW were they shipping it? Did you TELL THEM you needed it there in 1 or 2 days? $21.00 for 1/2 lb (did that include box and packing?) overnight or Fedex 2 days. Was at Post Office yesterday and a clerk said to the Lady "Do you want it to get there tomorrow". Lady said "Sure." Clerk said $25. Lady went nuts. "But you said you wanted it there TOMORROW." Clerk said "OK how about 2-4 days for $6.00? "
How do they make their money? Shipping Fedex (they get around 25% commission if it is like the UPS Store). You drop off a package they get $1 per package. They have to take the same time to package it whether it was a $2 item or a $200 item. They have to properly package it because if it breaks you go back and tell them THEY packaged it wrong. Shipping isn't cheap. Labor isn't cheap. Rent isn't cheap.
There is more to the story then "they just ripped you off." It sure may have been expensive but that's not necessarily a rip off. I managed a The UPS Store for 3 years before I finally retired and heard that whine many times over.
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It is so helpful to walk in an Indian's moccasins. (I hope this saying is not politically incorrect) but I can't think of anything more apropos. Thanks for sharing the views of one who has "been there, done that" "on the other side of the coin". (Talk about mixing metaphors.)