They were going to mail the modem out to me for a self-install. I insisted on them coming out because I didn't want any remorse over this that or the other thing going wrong. One hour before they were due to come out they called to try to get out of coming and get me to try to do it myself. I declined and its good I did because it was a S**T Show because Century Linkster was never installed in my house before. Two weeks later they sent out a team to bury the cable that the landscaper chopped into oblivion! They temporarily ran an ORANGE highly visible wire around the yard to the box, Have them install it. It's worth the $60. Good Luck.
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