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Old 12-20-2018, 12:28 PM
Villageswimmer Villageswimmer is offline
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Join Date: Feb 2011
Posts: 1,212
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Quote:
Originally Posted by BK001 View Post
Good morning. I think you are misreading what OP said. I'm pretty sure she meant only that the return trip home was a total disaster not the cruise part. A van without identifiable information even a paper sign that it is Yankee Trails, a leaking roof, a door that doesn't work (major safety issue), no air conditioning, 2.5 hours to get home, no apology and no refund or discount? I'd call that a total disaster too.

I agree. We, too, have recently had an excellent experience with YT, but I think the OP has a valid complaint. She was only relating her experience and has a right to do so. I hope she has requested a refund for what sounds like unacceptable service. Don’t give up, OP. Please come back to let us know if YT makes things right.
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