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Old 12-20-2018, 01:48 PM
missypie missypie is offline
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Join Date: Jun 2009
Posts: 1,125
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Quote:
Originally Posted by BK001 View Post
Good morning. I think you are misreading what OP said. I'm pretty sure she meant only that the return trip home was a total disaster not the cruise part. A van without identifiable information even a paper sign that it is Yankee Trails, a leaking roof, a door that doesn't work (major safety issue), no air conditioning, 2.5 hours before starting the trip home, no apology and no refund or discount? I'd call that a total disaster too.
Yes exactly. I was referring to our return trip back. I also need to clarify that we drove all over Ft Lauderdale cruiseport for over 2 hours. Back and forth from from ship to the next. Then all the traffic with people leaving the port and the new cruisers coming in.

We owned a business for many years. We know customer service. Yes people do make mistakes but a good business takes ownership for a mishap. Still no call from Ed, and I wrote corporate.
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