[Madelaine Amee]

We use Yankee Trails for cruises. We also know them from living in the Northeast, so we were no stranger to them.

Our experience was to arrive back at Ft. Lauderdale off the cruise and consult the paperwork we had been given by YT. It plainly states PLEASE HAVE YOUR CELL PHONE TURNED ON SO THAT THE BUS DRIVER CAN CALL YOU. We sat outside and waited for a call. Frank, the driver, called and told us to turn to the left and walk to the end of the pavement and wait for him there, which we did. Then we received a frantic call telling us he could not reach people because their phones were turned off, would we, or I, go back to the departure building and see if we could round up the people wearing a Yankee Trails sticker on their clothing. Yes, I would and I did. I found a couple and told them what was happening, she said she would take the luggage to the bus area and he offered to help me round up the people. We found a group and told them to turn to the left and walk to the end of the pavement and the bus would be there. Then all hell broke loose ............ "we are not walking all that way for the bus tell him he has to come here". I have probably the shortest fuse in history and my reply was very abrupt and to the point, which got them up off their backsides and pulling their luggage to the bus.

I have come to the conclusion that OLD people can be the rudest people or the sweetest people, and there were some rude people in that group!!! The bus driver put up with a lot of sxxt from these old people that day because they did not follow the directions on their paperwork.

To the O.P. Somewhere on their business card is a telephone number which will get you into the office in NY. You might try that and see if you can talk to someone there.

By the way Ed F. is GREAT, sees each bus off and hands out the paperwork and tells you what to do to get the return bus. OP Call him again and let him know of your frustration.

NO I DO NOT WORK FOR YANKEE TRAILS!!!!