[villagetinker]

This is interesting as back up North the Utility offered a plan to level payments, but there was no "profit" or loss, at the end of the year there was a correction to actual. I never used the plan, but I know a few that did, and most of the time the correction was relatively small, and each month there was an indication of over or under payment, so if you were keeping an eye on this you would not be surprised at year end.
I wonder if there is a misunderstanding with the Duke program, since this is a regulated utility I am very surprised this would ever get past the regulating entity.