[Nucky]

Something doesn’t sound correct here. There is a balance month at the end of your billing year. If your budget had you underpay then you pay to get back to zero. If your usage was less than what you paid with your budget then the excess money will be applied to next years calculations. Thus lowering your budget amount. If anyone is snagging your money it may be one of those ripoff companies who claim to save you money.

More questions need to be asked because possibly a mistake was made here. Everyone makes them. No big deal!