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Originally Posted by retiredguy123
I purchased a 2017 Ford Escape in April 2017 with a built-in navigation system. Now, almost 2 years later, and Ford has never offered any updates. I still cannot even enter my own address, but have to use Walgreens as my home. Is anyone else irritated with Ford about this? I just talked with Ford's customer service, and all the lady could say was "I'm sorry". Navigation is an expensive option on a new car, but, if they never update it, why pay for it? Do other car makers treat customers the same way?
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Quote:
Originally Posted by retiredguy123
I understand that there are other navigation systems, but I bought a car with a built-in navigation system, which is very convenient. The dealers tell you that updates are provided for free. The problem is that Ford has not provided any updates, free or otherwise.
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Quote:
Originally Posted by retiredguy123
Thanks, but that site will charge you $150 for a navigation update on a 2015 or older vehicle. But, there are no updates for the 2016 and later models. Who would pay $150 to get a 4 year old navigation "update"?
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Quote:
Originally Posted by retiredguy123
The 2017 models do not have a SIMM or sd card slot for the updates. Both the Ford website and customer service will tell you that there are no updates available. The dealer will tell you that the updates are free and that you get them via WIFI. That sounds great when you buy the car, but, so far, Ford has never provided an update.
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I also have 2017 Escape which was purchased new around the same time as yours. The maps in my car are from 2015.
The problem with no navigation updates is discussed in detail here:
2013 / 2014 / 2015 / 2016 / 2017 Ford Escape Forum
Look primarily in General Discussion and in Electronics, Audio and Lighting. I visit this site from time to time to keep up to date.
Bottom line: Ford updates for SYNC3 are free and available via WiFi. However, updates for maps are not free and are not released by Ford with any regular schedule. For a 2017 Escape, whenever a map update becomes available, it will be installed via a USB drive.
Most Ford sales reps and service reps are uninformed and confused regarding maps and SYNC3.
In reading other posts here, the same seems to be true for many other brands.