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Old 01-14-2019, 12:17 PM
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sands sands is offline
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Default BEWARE of Brownwood Jewelers

I recommend staying away from Brownwood Jewelers. They never give a refund, only store credit - but be careful, they don't always tell you that up front.

My husband bought something there before Christmas and worked with the owner, who told him it could be returned if done within three weeks (but didn't mention anything about a "store credit only" policy...or the purchase would not have been made.) When we returned it, the employees said they only give store credit. My husband told them who he had worked with and explained that wasn't what he was told. They said the person my husband worked with was the owner and that he was on vacation but they would leave a note for him to call to resolve the issue when he got back. Of course, he never called. So my husband had to call him. The owner refused to honor the refund and now we're stuck. I would recommend staying away.