Quote:
Originally Posted by sands
I recommend staying away from Brownwood Jewelers. They never give a refund, only store credit - but be careful, they don't always tell you that up front.
My husband bought something there before Christmas and worked with the owner, who told him it could be returned if done within three weeks (but didn't mention anything about a "store credit only" policy...or the purchase would not have been made.) When we returned it, the employees said they only give store credit. My husband told them who he had worked with and explained that wasn't what he was told. They said the person my husband worked with was the owner and that he was on vacation but they would leave a note for him to call to resolve the issue when he got back. Of course, he never called. So my husband had to call him. The owner refused to honor the refund and now we're stuck. I would recommend staying away.
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I agree that the return policy should have been explained better, and their website contains a lot of detailed information, but nothing about the return policy. But, apparently, their policy is the same as many other jewelers. FYI, I emailed the Brownwood Jewelers, and here is their return policy in writing:
Items may be returned for store credit or exchanged within 21 days from date of purchase. Merchandise must be in original and unworn condition with the original packaging, all warranty cards and explanation booklets intact. Closeout, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift certificates and gift cards are not redeemable for cash and may be used for purchases only. No refunds will be given; a store credit will be issued for returned items. We stand behind all of our products and services with a lifetime manufacture defect warranty.