Quote:
Originally Posted by retiredguy123
I agree that the return policy should have been explained better, and their website contains a lot of detailed information, but nothing about the return policy. But, apparently, their policy is the same as many other jewelers. FYI, I emailed the Brownwood Jewelers, and here is their return policy in writing:
Items may be returned for store credit or exchanged within 21 days from date of purchase. Merchandise must be in original and unworn condition with the original packaging, all warranty cards and explanation booklets intact. Closeout, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift certificates and gift cards are not redeemable for cash and may be used for purchases only. No refunds will be given; a store credit will be issued for returned items. We stand behind all of our products and services with a lifetime manufacture defect warranty.
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But when the owner knows you are buying a Christmas gift and you ask if it can be returned and he tells you it can be returned within three weeks for a refund, you believe them - if they are a reputable company. Even if the owner had not specifically said it could be returned for a refund, to be asked about a return policy only say it could be returned within three weeks without also saying you could only get store credit is dishonest.