[Peachie]

Puterguru, I'm from a family loaded with RN's and also have worked with many RN's. I think you and I know the difference between someone with attitude and a competent, caring individual. I think Frangyomory was also extremely put off by this individual. The suggestion she be replaced, (not my suggestion), doesn't mean she has to be terminated. She could be reassigned to an area which requires less contact with the public or low stress. ER/ICU nurses need to be very specialized in the stress and situations they cover. One bad day can happen to anyone but it sounds as though this RN has had more than one occasion. I was also raised and worked in the era of customer service, attitude was not permissable and not excusable no matter how bad one's day was.