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Originally Posted by Teryl1949
Had DirecTV for years until following A couple unfulfilled promises after hours on the phone. Prior to AT&T buying them the customer service was great.... but no longer! I cancelled their service (yet another hour trying to do so!) and selected Spectrum for both internet and cable. Have been very pleased with their service so far. Their customer service is friendly and helpful and the 100Mb internet is great! Very happy we made the change.
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We've had DirectTV since we purchased home in 2011. My rate has gone up almost yearly but this time it went up in Jan and Feb totaling over 20%. These media companies use long term customers as cash cows testing how much pain they can take. I've reached my threshold.