The company I work for uses CROs (complaint resolution officers). These are employees fully trained on the ADA. When I have an issue I call them and they proceed to validate the service animal. They ask for papers. The CRO is also trained on what the papers should look like. Not long ago a woman brings a pitbull on board as a service dog. Flight Attendants notice the dog was a bit hyper, very much unlike a trained service dog. I called the CRO. The papers provided to prove the dogs training were the type you buy on the internet for $10. The CRO took a sharpie and put a big X on all her paperwork and kicked the passenger off the aircraft. When the passenger asked what gave her away, the CRO said for one you need to get your dates right. The papers showed the dogs training was accomplished in 2020 and the dog was born in 1962. The passenger smiled, said sorry, and walked off. Total flight delay 90 mins. The other 200 people were not happy.
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