Quote:
Originally Posted by asianthree
Kane’s dropped our sofa taking it off the truck, broke the arm off and cracked the back of couch. They didn’t think we would notice, and brought it in. Unwrap and waited for us to sign for delivery.
Told them to take it back it was damaged. While he called his supervisor I wrote on the tag attached to couch. .Driver Not happy but took it out.
Two weeks later delivered “NEW” couch. I removed the cushion showed the driver the name I wrote on the back of tag attached to couch. They fixed the arm, but forgot to fix the back soon as you sat down the back of couch fell back.
Made them remove the couch and love seat, took 6 weeks to get refund, after many phone calls.
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Very clever!
Something I will keep in mind, should something similar ever happen to me.
