Actually, the patient is in control and should not tolerate disrespect on the part of the physician. We only use Mayo in Jacksonville and because of a Cancer treatment have to go for Lab and 3 Dr's Office visits about every 3 months and you can almost set your watch by the appointment times and when you see them. If a Clinic as large as Mayo and Dr's with large number of patient can keep on time appointments then why can't the ones in The Villages. Just a guess: want an assembly line of patients and that means scheduling overlap numbers so Dr. does not wait which starts the disrespect for the patient, maximize dollars rather then respect the patients time. There should be times when there are emergencies and the Dr is called out. In these cases I like the note from the person who said she worked for a Dr up north who gave patient alternatives when this happened.