I would threaten them with a lawsuit and go to Small claims which is 5000 limit.
Do one claim of 5000 for material and 2nd lawsuit for 5000 for the tear off and a third lawsuit for the installation.
The Judge will hear all the cases together.
If certain-teed recommended the contractor they are responsible for there errors also , i would name them in the lawsuit including the The Villages.
That will get you to 15000.00 good luck.
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