I may be missing something here!!! I agree the service or lack of service you describe is outright TERRIBLE, but why do you think the patron deserves his/her money back or can walk out without paying? The resturant served the food, the patron spilled the soup. NOw granted the resturant lacked all customer service to make a bad situation bearable and pay the bill,NO TIP and walk out is what I "think" I would have done. But lets face it, this is not a 5 STAR resturant and I think the proprietor could have called the the local sheriff if you simply did not pay and walked out. If this did occur what would be your response to the police ..I spilled the soup on myself..or the resturant was not polite and courteous...For some reason that not a good defense and you would have made a bad situation worst.
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