Just a observation of mine, but it appears to me your "words of wisdom" are geared towards softening up this concern. Why not just allow people to vent and just maybe some of the concerns will be heard. You know, maybe the courses are in bad shape and they do need more attention and management needs to speak up and take accountability for whats been happening.
Imagine going to McDonalds at lunch time, their busy time, and getting a substandard hamburger and then having the manager say...well you know, its our busy time!
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