I'm sad...
I was really hoping this bagel place would be a good place for the "Hadleyites" or "TV Southerners" to meet and greet but I too have not had good experiences.
The servers were helpful but the cashier was completely uninformed and not interested.
I'll will still give them another try because they are so handy and I do hope they improve with time. Maybe I'll try to give them some advice, that might help.