[jojo]

I've posted before on this type of thread that I have volunteered at the Villages Regional Hospital one day a week for the past four years. I talk with patients about their hospital experience and ask if they have any needs. One of my questions is whether there is anything the hospital could do better. Rarely does someone have a suggestion for improving the service on the floors. Well over 90% are positive about their experience. The major problem I hear on the floors is lack of communication with doctors or not knowing when they are coming. That is out of control of the hospital. I've probably talked with 6,000 patients. One couple told me they would like to move in! There are problems with the Emergency Room experience which appears to be mostly dependent on the numbers in ER when they arrive. I took my mother to the hospital four times in the last two years and she was treated well. We did have one longer wait in the ER.