[ColdNoMore]

Originally Posted by Jazuela

Do their receipts have a customer survey on them, like many chain stores do? If so, you should definitely respond. If not, maybe find the e-mail address to their headquarters and let them know about your disappointment, and comparison to how it was the previous times you'd been. Consistent acceptability is so important when it comes to a high quality experience, even in a mid-range restaurant. It doesn't have to be stellar amazing OMG foodie-perfect. But it does need to bring you back for the same reason you went there the last time.

Great idea, BUT, it's been my personal experience that those establishments that have basically a 'captive audience' and are conveniently located...aren't all that interested/swayed by customer feedback.

Primarily, because they know there will always be those that will continue to visit...due to those two attributes.