[ColdNoMore]

Originally Posted by Jazuela

Even a captive audience will change their tastes, if their current tastes cease to be accommodated. They'll simply find somewhere else to go. But then everyone loses, because the restaurant is not given a chance to improve. The head manager in charge won't know WHY sales are slacking off. He isn't able to watch every diner experience, every hour of every shift every day they're open. All he is able to look at are the metrics. Unless he gets trackable customer feedback.

While I once agree 'in principle,' I think that takes a large leap of faith...that the establishment's management even actually cares.

If a superior location and lots of foot traffic doesn't result in substantial reductions in daily income/receipts...where's their incentive to even bother with feedback?