Having been involved in "standardizing" many business platforms from one system to another (specifically from an acquired busines platform to the platform of the acquiring company) I am very sympathetic to the difficulties this transition will undoubtedly cause for the Entertainment Dept and us, it's customers. Not only must they make sure the "new" system works as desired, but it requires that the data for tickets sold using the "old" system are transitioned to the new system for shows that are still in the tickets sales process. Having worked with Brian Russo and the rest of the Entertainment Dept/Box Office team for many years, I know they are putting in a tremendous anount of work to get this transition to work, but I also know from expereince that there is no way to avoid problems in a task this large. From what I understand, the old vendor has not been very cooperative in terms of helping this data move over to the new vendor. That could well be because the amount of programming necessary to send data in a format the new vendor could accept was not
something they could do. I do think Brian and his team will do all they can to make it work correctly, and I expect they will be willing to rectify specific customer issues as best they can, including refunds if necessary. Hopefully the problems will be discovered early in the process and fixed quickly.
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