I've implemented and managed a number of computer system transitions including a couple where the previous vendor wouldn't help. All I can say is "stuff happens" sometimes and regardless of how well things are managed the things you find out you have to fix at the last minute sometimes go awry... even things like neglecting to offer a refund. We've been to The Sharon many times and things seem to run very smoothy there. We were there a few weeks ago and they could not scan tickets, they were just tearing the ends off, old school style, so it sounds like they are still having transition pains.
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