My 3y/o Whirlpool side-by-side stopped making ice, but would still dispense ice in the bin. I had Fields appliance come to diagnose problem. Turned out to be severed wire in cable bundle that feeds freezer located at bottom of the freezer door. Cable housing is rigid plastic and opening/closing door resulted in rigid plastic severing one wire in the cable. This wire operated ice tray. Other wires OK, so auger still runs fine. Cost to replace freezer door quoted as $1800. My solution is I buy 5lb bag of spring ice from Publix and pour it in the freezer bin. Now, I am actually dispensing better tasting ice than what refrigerator produced. I suggest you peer down at freezer cable bundle. See attached pic of my severed wire.
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