Quote:
Originally Posted by Win1894
I recently went there (Cane Garden) for breakfast. I brought my own coffee because theirs is not very good (like most places in TV) and I'm a total coffee snob. I politely asked for a cup of coffee just hold the coffee. In other words, I would pay for a cup of coffee but use my own. The waitress immediately got snotty with me and ran off. No cup arrived but the manager did and proceeded to tell me their policy did not allow anyone to bring coffee in. I very nicely asked if she would like me to take mine back out to my car, which I did. I then proceeded to join up with my friends and had a very pleasant albiet mediocre breakfast. Doubt that I'll return.
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For the benefit of
valuemkt here is how the above situation should have been handled in a world of excellent customer service.
Manager arrives at my table with two empty coffee cups.
Manager: Good morning Mr. Jones, how are you?
Mr. Jones: Fine, thank you - another great day in The Villages
Mgr: Yes, indeed. Your waitress said you wanted an empty coffee cup, and you told her our coffee is not to your liking.
Mr. J: That’s right. It’s next to impossible to get a good cup of coffee in TV - and I offered to pay for the coffee.
Mgr.: Yes, I know and you’re right about the coffee here. May I try some of yours?
Mr. J: Sure, here you go. (Mr. J pours the mgr. a cup of coffee from his thermos)
Mgr.: Wow, that is really good coffee! Do you think you could tell us how to improve our coffee?
Mr. J: Sure, I’m positive I could give you several ideas. By the way, I’ve travelled extensively throughout the world, mainly in Indonesia, Eastern Africa, and Central and South America, sampling a wide variety of coffees and studying coffee productions methods. I’ve written about these experiences in coffee trade journals and other gourmet publications. I’ve recently completed an article on brewing excellent coffee at home. I can provide you a copy is you’d like.
Mgr.: I’d love to read it, thanks. I’m really busy right now so can we make an appointment to meet?
Mr. J: Sure. How about this afternoon at 3?
Mrg: Perfect. I’ll look forward to seeing you then to talk coffee. I see your friends have arrived - enjoy your breakfast. Oh, and here’s your coffee cup.
Mr J.: Thanks, see you at 3.